I've spent most of my career on the other side of the software — as the person answering when it didn't work.

About

I trained and worked as a respiratory therapist in Taiwan, most of it inside hospitals where the software was part of the job, not just a tool for it. At Taipei City Hospital I helped improve the accessibility of a healthcare application for older adults and visually impaired patients — changes we validated with A/B testing and user feedback, and adoption rose by half.

Alongside that I worked as a freelance medical editor, turning research and clinical input from physicians and researchers into documentation other people could actually use.

In 2022 I started formal UX/UI training with CareerFoundry, finishing a UI specialization in January 2024. I'm currently in technical support at OGS Europe in the Netherlands, and building this portfolio alongside it.

UX research Accessibility Healthcare Figma

If you want to talk about any of this, email me at sy.abbielin@gmail.com.